How much do you charge for shipping?
Shipping is a flat fee of $6.50 or spend over $35 and your shipping will be FREE.
Do you ship internationally?
From The Dog currently only ships to loving dog owners in Australia. If you live outside of Australia and would like to send one of our cards, please drop us a line and we would be happy to provide the postage cost and freight time for your consideration.
How long will my delivery take?
Postage is through Australia Post. All cards and gifts are sent by Priority post and per the Australia Post guidelines should arrive in Metro locations in 2 business days and locations outside of the main metro area and country areas are approximately 3 to 4 business days
What payment options are available?
We offer secure online credit card payment.
Is my information secure and private?
We respect your privacy and are appreciative of your business and the trust you have placed in us to provide our services. At no stage (other than to complete a delivery) will we provide any account, email, contact or other personal information to third party vendors, associates or service providers.
Are my credit card details safe?
Yes, absolutely! We protect the security of all sensitive information transmitted to us with SSL encryption. During payment processing and also within other secure areas of our website this secure layer encrypts the information you provide to us such as credit card details.
I don’t like to enter my credit card details online. Can I order another way?
If you prefer to not pay by credit card, we do offer payment by direct deposit. Drop us a line via the contact us page and we will send you an invoice with direct deposit payment details.